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inspiration for your country home

Terms and Conditions

DELIVERY
Unlike other online retailers we don't charge a high delivery fee - only a flat rate of £4.95 no matter how many items you buy. Applies to UK Mainland addresses only, with the following exceptions: Highlands & Islands, other remote UK locations and international shipments, please contact us at info@acountryroom.co.uk or call us on 01295 699361.

We aim to ship all orders within 48hrs subject to stock availability. We will notify you on our website or after receiving your order if there is any change to this general policy. We will always keep you fully informed.

STOCK AVAILABILITY
Your card will only be charged once we are 100% confident we have your product in stock and ready for delivery. We will endevour to fulfill all orders before we charge your card. However in some instances, due to its popularity, stock supply may be out of our control. In these unlikely instances we will advise you as soon as possible and of course refund you if this is the case.

RETURNS POLICY
If for any reason your order does not fulfil your expectations, please return any goods to us in good condition within 7 days of receipt and we will gladly exchange them or refund the cost of the goods. This does not apply to 'special order' goods. Please wrap goods very securely, giving full details, and return them to us by registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded and we do not offer freepost on returned items. In the event of goods arriving damaged or not as ordered, please inform us within 24 hours and we will be happy to replace them.

Please return goods within 7 days to:
A Country Room
Newington Grounds Farm
North Newington
Banbury
Oxfordshire
OX15 6AH

CUSTOMER SERVICES
Our customers are important to us and our team at A Country Room is keen to help. If you would like further details on any of our products or have a payment or delivery question, please donít hesitate to contact us via email at info@acountryroom.co.uk or telephone us Monday to Friday between 9am and 5pm on 01295 699361

© 2010 - 2017 ACountryRoom.co.uk